Privacy Policy

At the practice of Chandra Rai, your privacy is paramount. This Privacy Notice explains how information is collected, used, and safeguarded when you visit chandrarai.com (the “Website”), and clarifies how your clinical data is separated and protected.

This Notice applies only to information collected through this Website. It does not apply to clinical or health records created during the course of therapy, which are governed separately by the Health Insurance Portability and Accountability Act (HIPAA) and described in a dedicated Notice of Privacy Practices provided directly to clients.

1. Website Data Collection and Cookies

When you navigate this Website, certain technical information is collected automatically to maintain site performance, security, and utility. This metadata may include:

• Your browser type, operating system, and device details
• Your IP address and general location (city/region)
• Your user flow (pages viewed, duration of visit, and links clicked)

This analytics data is processed in aggregate to improve user experience and is not used to identify you personally. This Website does not use tracking cookies for behavioral marketing or third-party advertising.

2. Contact Forms and Email Communications

If you choose to contact me via email or through a contact form on this Website, the information you submit — including your name, email address, phone number, and message content — is gathered solely to facilitate an administrative response.

Security Notice: Standard email and web-based contact forms are not encrypted end-to-end. Please refrain from submitting highly sensitive clinical, psychiatric, or personal historical data through these channels.

Data Retention: Administrative inquiries are kept only for as long as necessary to coordinate initial communication or schedule a consultation.

3. Third-Party Services

This site uses a small number of third-party services to function, including Google Fonts (to display the site’s typography) and Google Maps (to display the office location). These services operate under their own privacy policies, which I encourage you to review directly at Google’s Privacy Policy.

4. HIPAA and Clinical Records Separation

The privacy practices of this informational Website differ fundamentally from the strict privacy protocols governing active psychotherapy services.

No Protected Health Information (PHI) Stored Here: Clinical records, client intake profiles, session correspondence, and billing details are completely segregated from this Website.

HIPAA Compliance: Because I operate as a licensed healthcare professional within the United States, your clinical records and health-related communications are protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Notice of Privacy Practices (NPP): Upon formally establishing a clinician-client relationship, you will be provided with a dedicated, legally mandated HIPAA Notice of Privacy Practices detailing your rights regarding your medical records.

5. Children’s Privacy

This Website is not directed at children, and I do not knowingly collect personal information from children under 13 through this Website. (This is separate from my clinical practice, which does include child therapy services arranged through direct contact with a parent or guardian, not through this Website.)

6. Third-Party Links

This Website may contain links to external resources, articles, or secure client portals. I do not control and am not responsible for the privacy practices of third-party websites. Once you leave chandrarai.com, you are subject to the privacy policy of that destination website.

7. Your Rights Under US Privacy Laws

Depending on your state of residence, you may have the right to request access to, deletion of, or correction of any personal data collected via this Website. To exercise these rights, please contact me using the information below.

8. Data Security

I take reasonable measures to protect any information submitted through this Website, but no method of transmission over the internet is completely secure, and I cannot guarantee absolute security.

9. Changes to This Notice

I may update this Privacy Notice from time to time. Any changes will be posted on this page with a revised “last updated” date.

10. Contact Information

For questions regarding this Privacy Notice, please contact: